Say what you mean, listen well and write messages people act on, in meetings, emails and one-to-ones. What you will learn • Listening and asking better questions • Structuring a message in three sentences • Email and chat etiquette • Handling disagreement politely Who it is for Anyone starting or progressing in a career. How the course runs 8 weeks · about 4 hours a week · Live online classes with weekend practice labs. A short project and a certificate of completion.